If your video or image thumbnail(s) are not showing up properly (i.e. they are broken or you still have a video conversion in progress), please wait at least 10 minutes for the server(s) to fully convert newly uploaded media. If you still don’t see the update after 10 minutes, please try refreshing your browser.

Finally, if the problem has not been solved, please contact us with the page url (http://myfolio.com/art/######) and a description of the problem. You may also need to send us the file that you are trying to upload in the email attachment.

Related: List of supported artwork formats